Customer Experience Systems Design

Design and document the four core business systems (Marketing, Sales, Fulfillment, Administration) and create memorable customer experiences through experience design and innovation. Use this skill when you want to systematize your business, build an operations manual, create checklists for recurring tasks, scale without being in the room, pass the fire-yourself test, remove yourself as the bottleneck, eliminate owner-dependency, design customer experience touchpoints, apply innovation to a boring or commodity business, differentiate by experience rather than product, run an E-Myth systems audit, identify the manager role missing from your business, document procedures so staff can run the business without you, build a business asset rather than buying yourself a job, or answer "what would happen if I left for six months?"

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Install

Claude CodeClawhHubnpxCursorCodexGemini CLI

1. Add marketplace

› /plugin marketplace add bookforge-ai/bookforge-skills

2. Install plugin

› /plugin install the-1-page-marketing-plan@bookforge-skills

3. Use the skill

› /customer-experience-systems-design

CC-BY-SA · Open sourceGitHub

Source Book

The 1-Page Marketing Plan

Allan Dib

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